Why is the referred order not showing?

There are a few reasons why a referred order may not be visible. The most common reasons are:

  • not having standard checkout enabled

If your store doesn't use a standard Shopify checkout, it may cause some problems with orders being processed correctly by GrowthHero. If that happens, notify us and we will see what can be done.

  • an order has a "not paid" status

GrowthHero reacts to the order's payment status. It has to be Paid to make an order appear in the app. 

If you collect payments manually, you need to Capture Payment to change its status to Paid.

Once you do this, the order will be visible here.

  • minimum order total price has not been reached

You can set a minimum total value that the order needs to have for your partner to get a commission from it.

That means in case the order's value is not high enough, a referred order will not appear in the Orders tab.

  • fraud protection module prevented an order from being registered

Fraud protection prevents your partners from making actions like selling the products back to themselves and earning rewards from it. 

If your partner tries to use their own referral link or discount code when placing an order, an active fraud protection module will filter it, causing it to not be visible in the system.

  • order is still being processed, it may take up to few minutes 

Sometimes the amount of orders being processed at the same time is higher than usual, and it may take some time until GrowthHero registers the order. If after a while the order still hasn't appeared and the other circumstances mentioned in this article do not apply, please feel free to contact us, we're always happy to help!

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